Cancellation, Returns & Refunds Policy
Chocolates and any products couriered by us cannot be returned or claimed for refund. We do not accept any returns on chocolates. If you are dissatisfied with your order feel free to contact us at firstname.lastname@example.org
If your product arrives damaged, please include a photo of the damaged product. Items should not be tampered with or eaten. Our team will review each claim on a case-to-case basis, and either process a refund within 48-72 hours ( return will be processed by the payment gateway to your original mode of payment within 5-7 working days ).
Cancellation of the order can only be within 2 hours of placing the order on our website as long as the order has not been dispatched. The refund for cancelled order will be initiated as per our refund terms mentioned above.
Note: BON FICTION does not hold liability for any applicable custom duty charges, VAT charges or other fees levied. The customer (buyer/importer) should ensure to take responsibility for paying the applied charges on shipment. Other fees/charges applied on the imports by the country are not controlled by or fulfilled by us.
For other queries, please reach out to our team on info@bonfiction for further guidance and support.
Disclaimer: “We as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time”. GACS FOODS, the owner of this Site, will use reasonable efforts to include up-to-date and accurate information in this Site, but makes no representations, warranties, or assurances as to the accuracy, currency, or completeness of the information provided. GACS FOODS shall not be liable for any damages or injury resulting from your access to, or inability to access, this Internet site, or from your reliance on any information provided at this Internet site.