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Chocolates and any products couriered by us cannot be returned or claimed for refund. We do not accept any returns on chocolates. If you are dissatisfied with your order feel free to contact us at info@bonfiction.com

If your product arrives damaged, please include a photo of the damaged product. Items should not be tampered with or eaten. Our team will review each claim on a case to case basis, and either issue a refund or resend the product. 

Note: BON FICTION does not hold liability for any applicable custom duty charges, VAT charges or other fees levied. The customer (buyer/importer) should ensure to take responsibility for paying the applied charges on shipment. Other fees/charges applied on the imports by the country are not controlled by or fulfilled by us. 

For other queries, please reach out to our team on info@bonfiction for further guidance and support. 

Disclaimer: “We as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time”. GACS FOODS, the owner of this Site, will use reasonable efforts to include up-to-date and accurate information in this Site, but makes no representations, warranties, or assurances as to the accuracy, currency, or completeness of the information provided. GACS FOODS shall not be liable for any damages or injury resulting from your access to, or inability to access, this Internet site, or from your reliance on any information provided at this Internet site.

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