Frequently asked questions
Does chocolate melt during delivery in India?
Bon Fiction chocolate is made with real cocoa butter, not compound chocolate, so it can soften in heat. This is a sign of genuine craft chocolate, not a defect. We ship every order in [insulated packaging] built to protect it in transit. If your chocolate softens, refrigerate it for 30 minutes on arrival and it sets firm again, with the quality fully intact.
How does Bon Fiction ship chocolate in summer and hot weather?
Bon Fiction takes extra care with orders during India's summer months. We [add thermal liners to every order ] to reduce time in transit, and we ship through reliable courier partners across the country. Our chocolate is stable at room temperature, and a short spell in the fridge restores firmness if it softens on the way.
Does Bon Fiction use insulated or cold-chain packaging?
Bon Fiction ships every order in insulated, protective packaging that maintains quality across India. Our craft chocolate is stable at room temperature and does not require refrigeration in temperatures below 24 C. If a bar softens in transit, 30 minutes in the fridge brings it back to perfect condition with no effect on flavour.
What happens if my chocolate arrives melted?
If your Bon Fiction order arrives melted or damaged, send us a photo on WhatsApp at +917504455555 within 4 hours of receiving the package, and we will replace it free of charge. Heat softening does not affect taste or safety, and a short time in the fridge restores firmness. We stand behind every bar we ship, so you can order with confidence in any season.
How long does Bon Fiction delivery take, and which cities do you ship to?
Bon Fiction delivers craft chocolate across India, covering metros along with tier-2 and tier-3 cities. Standard delivery takes 3 to 5 business days to most locations. But for some regions it may take longer based on delivery partners’ constraints. Orders are dispatched within 1 to 2 business days. Free shipping applies on all orders above ₹999.
Does Bon Fiction ship to tier-2 and tier-3 cities?
Yes. Bon Fiction ships craft chocolate to tier-2 and tier-3 cities across India, not only the metros. We have delivered to + cities nationwide, and every order receives the same packaging care regardless of destination. Delivery to smaller cities typically takes more than 5 business days.